State Farm® Insurance Agent Spencer Burnside

"Was looking for an insurance company and ended up talking with Hannah, she was so helpful and upfront about prices. She helped me find discounts and set everything up, making it super easy! Ive been with State Farm for about a year now and have recently got in a crash, I barely had to do anything they handled everything for us. My experience with State Farm and especially Hannah has been very easy going and prices have been cheaper than expected. They are very accommodating to my low income family. As much as I hate paying insurance for anything State Farm and Hannah have made it less of a burden."

"Madi was very helpful and made the process painless. Very professional"

"Madi Black was amazing and gave me a lot of informative information! Highly recommend!"

"Madi has been awesome to work with!"

"Madisyn Black, was super personable and really seems to know what she’s talking about. She was able to give me the information I needed.:))"

"Dominic was very helpful and patient as it took several days for me to get my info together so I could make an accurate assessment of what State Farm was offering."

"Madi was absolutely amazing! Even though she couldn’t get me a better rate, she was helpful, kind, and communicative. Definitely going to check back with her in a couple of months!"

"Best agents ever!!!!!! I have been with State Farm off and on for over 40 years. I like to think that says something about a company you can trust to have your back in all of life's auto, and home, and renters insurance. Ben Spencer, has made it so easy to get my insurance at a lower cost, and I couldn't be happier. Thank you sooooo much for your help, and I look forward to 40 more years !!!!!"

"Fast, easy, affordable"

"Hanna Great service"

"I worked with Madi to set up new insurance. She was so great to work with. She was very comprehensive in explaining the policy options and explained in a way that I could understand. She went above and beyond to make sure my insurance was what I needed, while keeping the costs as low as possible."

"Maddi is great and very professional to work with."

"The representative madie was super nice and friendly and to care of everything very fast and efficient and found the best rates"

"Maddie has been wonderful. Unfortunately I am on a fixed income and I am having issues finding better."

"Very friendly, and not pushy. Very easy to switch"

"Great to work with and super fast"

"If you're needing insurance I would recommend giving Madi a call. She was sincere and truly wanted to be able to help me."

"Very easy to get a great quote with what I needed"

"Hannah must of answered 100 of my questions. I had an involved insurance policy and she walked me thru every single option.
Emailed quotes in timely fashion and looked for methods to lower my rate. State Farm has amazing rates. I also was involved in an accident where my car was hit when it was parked by a State Farm policyholder and when I filled out the claim, State Farm cut me a check easily."

"Kenzi was patient and understanding. She kept in contact and I’m grateful she did and I was able to save $300 and include renters insurance so thank you Kenzi and State Farm!"

"Madi did great and helped me out a ton!"

"I have been with Spencer Burnside for about 2 years. The rate I have is great. However, he and his office leave a lot to be desired. There is no communication about possible problems or changes. For instance, not renewing a person's policy. I found out because I noticed something hinky on my State Farm app. I called last Friday and the young woman said she would call me back. No call on Monday, so I called Tuesday. Again I was told I would receive a call back that day. No return call. So I called back today. Finally I'm told that State Farm decided not to renew my policy due to claims on Roadside Assistance. I explained when I got the policy that I needed Roadside Assistance due to the fact that I am disabled. Any problem with my car, I'm going to need assistance. I am lucky enough to still be able to walk short distances and to drive. Anything to do with my van has to be handled by someone mechanically inclined. Yes, I had to make several claims since I got my policy. Isn't that what it's for? I pay for it every month. I don't have any accidents or tickets for the past 7 years since I've had this vehicle. I have even gone for months at a time without requiring assistance. My last Roadside Assistance claim was at the beginning of February. They renewed my policy in April. Why renew it in April, but not this coming October when I've gone this long without needing to file a Roadside Assistance claim? It would have made more sense back in April. My agent, Spencer Burnside, could have mentioned that the claims could be a problem. Someone could have called as soon as they found out my policy wasn't going to be renewed. But no, I never received a letter stating that. No text saying "your policy isn't eligible for renewal." A phone call, especially after I had already called about my concerns. I guess all insurance companies are this way. But the way this was handled is completely inappropriate. Were they just going to let my auto policy lapse? That would triple my insurance rates. I guess they feel better about only doubling my insurance rates by not renewing my policy. It still feels like a slap in the face. I had to make claims on my Roadside Assistance because I'm disabled. Now they won't renew my policy because I had to make claims on my Roadside Assistance because... oh, right, I'm disabled and had to use the Roadside Assistance policy I got because I'm disabled, using a power wheelchair, and need roadside assistance when my van has broken down, which I explained when I got the policy. They did say that they hoped they could regain my business, but why would I go back to doing business with a company that shows such little respect for their clients. And Spencer made such a big to do about making sure that I knew I was a valued "stockholder," he worked for me. Well, thanks, but no thanks. If I want to be treated like I'm important to a business, I'll go to Chick-fil-A."

"Madi was extremely helpful in getting my problem resolved. She looked up the issue and called me right back and we got the problem solved in 5 minutes."

"I had a great experience switching my insurance with State Farm, especially thanks to Madi! She was incredibly helpful and patient throughout the entire process. I truly appreciate her professionalism and great customer service. Highly recommend Madi and State Farm!"

"Spencer's office is fantastic to work with! Kara has always gone above and beyond for me no matter what I need. They take the time you need to understand and are very responsive. I have always had a positive experience with this team and look forward to many more years with Spencer, Kara and State Farm."