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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gabriella Graff

Gabriella Graff

November 25, 2024

1  out of  5
rating by Gabriella Graff
"My experience with this office has honestly been awful. After being a customer for a year, I have decided to move to another insurance agency. After using my Emergency Roadside one time, I was told I would no longer have the benefit for overuse. I asked if that would lessen my monthly payment and no on replied. I called and left a voicemail on 4 separate occasions, and finally had to reach out to Spencer directly, who said he had no record of me reaching out. Not sure if there is a miscommunication within the office, but as the customer I should not have to worry about inner office dynamics and procedures. After giving them another chance, I informed them I was buying a new car. The rates they were offering for my new vehicle were astronomically higher than every other policy I got quoted on. Which I did about 6. I messaged them to see if they would work with me and the response I got was, "You can cancel at any time." So I did. I emailed Spencer, I texted the help line, and I called to confirm cancellation. They still continued to charge my card for the policy, while also sending me a notice I was uninsured. Once again, I emailed Spencer, no reply. I texted the front desk and they said "I am not seeing anything due on your account." That was not my concern. I was overcharged, not undercharged. They are now telling me it is the billing departments issue, and they cannot help me. Right before the holidays. My experience with this office has been frustrating, stressful, underwhelming, and honestly severely unorganized and neglectful. The lack of communication and task completion is really worrisome when putting something as important as your financial and physical safety in their hands. To those in car insurance sales, us customers may just be numbers and sales. To us customer who have been in an accident before, we know that these policies are the difference between being able to eat and stay sheltered if anything horrible happens. I don't think this office understands the gravity and seriousness of their services, and if they do they don't seem to care much."
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact me at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Samara Blanco

September 30, 2024

5  out of  5
rating by Samara Blanco
"Giving this location a 10/10 rating all thanks to Jaki Zurita who went above and beyond to answer all my insurance questions. She was very patient , kind and explained everything very throughly. This statefarm is very lucky to have such a great employee like her!!"
We responded:
"Thank you for your review. We love having Jaki too! We are happy to have you with our office, Samara! -Team Burnside"
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Kelsey Garrett

September 22, 2024

1  out of  5
rating by Kelsey Garrett
"Unfortunately I have to update my 5 star review they insisted I did when signing..... Kara and her team with Spencer Burnside initially reached out to me to offer me a quote, either by phone or mail. It was good timing as my policy was about to renew, and offered me a cheaper rate than what I could find elsewhere. I went ahead and accepted the car insurance plan, and things seemed great. Fast forward a few weeks, I get a letter stating my policy will be cancelled due to a minor car accident and a speeding ticket from years prior. This information was not only disclosed at time of signing, but confirmed by them. It has never deterred me from getting insurance in the past. And what's worse, they didn't even give me the courtesy of a phone call to notify me of the situation or discuss my options. When I reached out and spoke to Hailey about the situation she seemed as surprised as me and said it was the first they were hearing about it. She tried to dispute it, but I received an email from Kara shortly after offering a $480 /month policy. That's a $230 difference and absolutely atrocious. The cherry on top is now that I'm trying to go back to my previous insurance, my rates are even higher since I cancelled. I appreciate the kind customer service, the girls really were delightful. But this situation was easily avoided and left me paying more money than if they never talked me into switching to them to begin with."
We responded:
"I am sad to hear about your experience Kelsey. That is not at all what we are aiming for. We do our best to handle the entire process and review everything for you upfront. I would love to discuss this situation with you. Please call me at the office. 801-590-3612."
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marcos zamora

August 14, 2024

5  out of  5
rating by marcos zamora
"Excelente el servicio que prestan en la ofc , los recomiendo ampliamente , uno como cliente se siente realmente atendido, eso es sumamente importante , sigan con su buen servicio y tienen el éxito garantizado"
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Tyler Sarkady

August 7, 2024

5  out of  5
rating by Tyler Sarkady
"Spencer is awesome! His team is super friendly. Irma helped me to get renters insurance the same day at a great price."
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neil cheney

July 30, 2024

5  out of  5
rating by neil cheney
"Kara did a great job. I had a lot of questions and she answered all of them in a professional manner. She kept in contact with me if she needed any information. I think she should get a raise. Thanks Kara for a job well done"
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Ryan Moody

July 27, 2024

5  out of  5
rating by Ryan Moody
"I had a great experience working with Spencer. He was very professional and worked hard to provide the best rates. He saved me nearly $6,000 a year on auto policies alone. Spencer is the best State Farm rep I've ever worked with. Highly recommend."
We responded:
"Thank you for your wonderful review, Ryan! We are happy to have you in our office and excited to see what more we can do for you! If there is anything else we can do to be more helpful, let us know! -Team Burnside"
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Arsen Harutyunyan

July 18, 2024

5  out of  5
rating by Arsen Harutyunyan
"Jaki, once again I want to say thank you for the great customer service! We appreciate all your help. Thank you."
We responded:
"We appreciate your review, Arsen! Jaki is always helpful and knowledgeable, we appreciate having her with us! -Team Burnside"
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Emily Zurita

July 18, 2024

5  out of  5
rating by Emily Zurita
"Jaki is very kind and is always willing to help 😃"
We responded:
"Thank you for taking the time to Jaki a review! Let us know if we can do anything to make things better for you! -Team Burnside"
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Araceli Martinez

July 16, 2024

5  out of  5
rating by Araceli Martinez
"Every time I talk to Jacky she is friendly and very attentive to my car's needs, she returns my calls as soon as possible"
We responded:
"We appreciate you taking the time to leave a review! Jaki is so great, and makes sure that she helps our customers with whatever they need. We are always working to be as helpful as we can! -Team Burnside"
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Adam Francis

July 13, 2024

5  out of  5
rating by Adam Francis
"Choosing to go with Spencer Burnside State Farm was the best decision I could have made for my insurance needs. Hailey is very knowledgeable and took the time to go through my policies, and answer all of my questions. I couldn’t be happier with this office knowing my family and business are protected."
We responded:
"Thank you for your detailed review, Adam! We agree, Hailey is great explaining coverage and finding the best options for each customer. Thank you for your continued support in our office! -Team Burnside"
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Rachel Sette

July 13, 2024

5  out of  5
rating by Rachel Sette
"Really appreciate Paula, who is so helpful and willing to problem solve! Appreciate her assistance with bilingual costumers and her support there!"
We responded:
"Thank you for taking the time to leave Paula a review! We appreciate everything she does in the office, and for our customers. We look forward to working with you more! -Team Burnside"
Profile photo of Nigel Masters

Nigel Masters

July 12, 2024

5  out of  5
rating by Nigel Masters
"Kara and Irma were professional and prompt in getting my insurance quotes. They took the time to find the best coverage for me and answer any questions I had."
We responded:
"Thank you for your review, Nigel! Let us know if there is anything else we can do for you. -Team Burnside"
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Alejandro Garcia

July 12, 2024

5  out of  5
rating by Alejandro Garcia
"Excelente servicio, le estoy muy agradecido a Paula quien me ayudó en todas mis dudas sobre mis seguros.."
We responded:
"Alejandro, gracias por dejarnos su comentario, lo apreciamos mucho! Nosotros estamos alegres de tenerla a Paula en nuestra oficina. Sera un placer trabajar con usted en el futuro! - Team Burnside"
Profile photo of Kate Campos

Kate Campos

July 12, 2024

5  out of  5
rating by Kate Campos
"Although I'm not personally insured with the Spencer Burnside Agency, my grandmother is and I am incredibly thankful, especially to Jaki for her outstanding customer service! She has been such a special addition to this agency. My grandma speaks very little English and often finds it challenging to navigate daily tasks without our assistance. However, Jaki, being a Spanish speaker, has made my grandma's insurance process seamless and stress-free. She is not only efficient but also extremely kind. I've always appreciated this agency's helpfulness, and now it has become even better!"
We responded:
"Thank you for leaving such a wonderful review, Kate! Jaki has been a great addition to our team, I am happy you feel the same! Thank you for trusting us with your grandmothers insurance. We look forward to continue working with you and your family! -Team Burnside"
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Tiberio Graco

July 12, 2024

5  out of  5
rating by Tiberio Graco
"Siento que aquí recibí buena ayuda y orientación para obtener la mejor cobertura al menor costo posible. Paula me ayudó en español y me trató muy bien. Me escuchó y supo recomendarme lo que más necesitamos mi familia y yo. Lo recomiendo 100%."
We responded:
"Tiberio, gracias por tomar el tiempo para dejarnos su comentario. Nos encanta tenerla a Paula como parte de nuestro equipo. Esperamos seguir ayudando a usted y su famiia en el futuro! - Team Burnside"
Profile photo of Coreen Mccuistion

Coreen Mccuistion

July 12, 2024

5  out of  5
rating by Coreen Mccuistion
"Kara answered all of my questions and was very knowledgeable and professional, she saved me over $100 per month on my insurance, I would highly recommend her as an agent"
We responded:
"Thank you for your review of Kara and our office, we are so happy to have her! We appreciate you being with us, Coreen! -Team Burnside"
Profile photo of Adis Agovic

Adis Agovic

June 20, 2024

5  out of  5
rating by Adis Agovic
"Best car insurance in Utah hands down! Irma is awesome and very easy to work with and just on top of it all! I couldn’t be more please with my car’s insurance! I’ve had policy’s with all state, farmers and even worse American family insurance before and literally thought no matter where I go it’s going to be the same awful experience no matter what.. Not the case here - they genuinely care about their customers and go the extra mile for them. Every now and then I’ll pop in just to say hi and it’s such a positive and friendly atmosphere! Highly recommend them! 🫶🏼🚘"
We responded:
"Adis, thank you for taking the time to leave us a detailed review! Your experience is what we aim to provide to each customer. Keep coming in and saying hi when you can, we love seeing our customers in person! -Team Burnside"
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Daniel Flick

June 20, 2024

5  out of  5
rating by Daniel Flick
"So happy that I moved my car and house insurance to State Farm, mostly because of how responsive and helpful Irma has been. I highly recommend State Farm and Irma who is thinking of switching insurance companies."
We responded:
"Dan, thank you for leaving such a wonderful review. We are fortunate to have Irma in our office, she is so knowledgeable and helpful with our customers. We are happy to have you and your family in our office! -Team Burnside"
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Brandi

June 11, 2024

5  out of  5
rating by Brandi
"Spencer helped me find the perfect coverage for my family and I and explained everything very thoroughly!"
We responded:
"Thank you, Brandi! I appreciate your review! We are always looking for ways to improve, and to be more helpful. We look forward to working with you in the future. -Team Burnside"
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Amir

June 11, 2024

5  out of  5
rating by Amir
"Great team. Great office, knowledgeable, and very responsive."
We responded:
"Thank you for your review of our team, Amir! We appreciate your business and look forward to the future with you. -Team Burnside"
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Destiney Richison

May 28, 2024

5  out of  5
rating by Destiney Richison
"Kara was great to work with. She was very easy to talk to and helped make sure I really understood all of the ins and outs of my quote and coverage. I felt she really made sure she could offer the best plan possible, which I appreciated."
We responded:
"Destiney, It's fantastic to hear that you had such a positive experience with Kara! We're thrilled to know you felt confident and well taken care of. Thanks for sharing your thoughts—it's feedback like yours that motivates us to keep up the good work."
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Craig H

May 1, 2024

5  out of  5
rating by Craig H
"Kara is very knowledgeable and saved me tons on home and auto insurance!! We are super happy and thankful for everything she has helped us with!"
We responded:
"Thanks for taking the time to leave a review for Kara and our agency, Craig. It's always our goal to provide our customers with the best coverage and it sounds like Kara hit the mark for you. We appreciate your business and look forward to continuing to serve you in the future."
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Michael Gardner

April 30, 2024

5  out of  5
rating by Michael Gardner
"Spencer is one of the coolest and genuine person that I have met in the insurance industry. He is his group of team has tons and tons and tons of level respect and knowledge of how to make people happy and secured and most importantly to save money every month. I was given the opportunity to run into him when I, got my company insured. When they quoted me for auto insurance, I was very happy and overly joyful to know that I was saving 180+ dollars almost $200 and I am very grateful to get to know this specific team. When we make decisions to save money, the best thing to do is to always look around shop and most importantly, be nice to everybody. By being respectful and courteous to other companies, they will give you deals and help you out towards your needs. So thank you Spencer and you guys for everything you guys have done for me and for my company you guys rock keep it up and you guys will continue to be amazingly awesome all right thanks ."
We responded:
"Thanks for taking the time to leave such a great review, Michael! We always strive to provide the best service and help our customers feel secure and happy with their coverage We're happy to have you as a customer and look forward to continuing to provide excellent service for you and your company. We appreciate your support!"
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Rahim Agovic

April 30, 2024

5  out of  5
rating by Rahim Agovic
"Irma je naj bolja. Puno nam je pomogla."
We responded:
"Rahim, Thanks for taking the time to leave us a review. We're so glad to hear that Irma was able to help you out. We'll be sure to pass along your kind words to her. Let us know if there's anything else we can do for you."